Help
How can we help?
Email is the fastest way to reach us. A real person reads every message.
Contact SkratchAds
contact@skratchads.comReplies within one business day. Include your Account ID (Settings › Account) and, for bugs, a screenshot.
Account approval
Most accounts are active as soon as you confirm your email. A few are held for a quick manual check, usually within one business day, and you'll get an email the moment you're approved.
Ask about my approvalBilling and credits
Change plan, update your card, download invoices or buy top-up credits from Plan & billing. Credits you've paid for are never removed.
Open Plan & billingEditor, exports and formats
Six banner states plus the campaign image, all 10 IAB sizes, 2x PNG exports and a config.json for your ad server.
Ask a questionMCP connector and API keys
Connect Claude Code, Claude Desktop, Cursor, VS Code or any MCP-compatible AI agent with an API key from Settings. Step-by-step setup is in the MCP guide.
Read the guideSomething is broken
Tell us what you clicked, what you expected and what happened. A screenshot and your Account ID get it fixed fastest.
Report a bugSales, agencies and Enterprise
Custom sizes, pooled credits, invoicing, security review or an SLA for networks and larger advertisers.
Talk to salesCommon questions
How fast do you reply?
Within one business day, Monday to Friday, US Pacific time. Pro and Business accounts are answered first; Business and Enterprise get priority support.
Where do I find my Account ID?
Settings > Account. It looks like BB-XXXXXX. Quote it in any email so we can find your workspace immediately.
Can I get a refund?
Fees are non-refundable except where we failed to provide the Service or the law requires it, but you can cancel any time and keep access, and your paid credits, until the period ends. Email us if something went wrong with a charge.
My banner looks wrong after generation.
Open it in the editor and regenerate the single state, or adjust the brief and regenerate the set. Regenerating a state uses one credit. If the logo is misplaced or text is cut off, send us the campaign name and we'll take a look.
Do you run the sweepstakes for me?
No. Banner Buddy makes the creative. Prize fulfilment, official rules and eligibility are handled by you or your promotion partner.
More
- Pricing: plans, credits and what each tier includes.
- Privacy Policy and Terms of Service.
- skratchads.com: how scratch-to-win advertising works for publishers and brands.
Prefer mail? SkratchAds, 514 Americas Way, PMB 25025, Box Elder, SD 57719-7600, USA.